Giacomo Marin

BUSINESS DEVELOPMENT: Drive revenue and market share increase by improving effectiveness of sales and trade related processes. Implementation of trade intelligence tools, development of KPI’s to evaluate Sales Force effectiveness, definition of end-to-end performance metrics. Passion for linking business strategy to project based execution of that strategy. Successful in partnering with clients, stakeholders, management and vendors to analyze complex business requirements, align IS/IT strategy and communicate the value of IS/IT. PORTFOLIO AND PROGRAM MANAGEMENT: Management of large portfolio of applications and projects. Successful in introducing new practices to improve portfolio efficiency and resources allocation, resulting in a reduction of the portfolio TCO. Deliver regular portfolio status reports to senior management. Proven track record of programs coordination and implementation, resulting in successful deployment of several applications (CRM, SAP, BI) at pan-European level.LEADERSHIP AND TEAM DEVELOPMENT: Leader by example, with a demonstrated ability to drive excellence and buy-in among the teams. Experience in coordinating organizations optimization at international level. Empathy, inspiration and trust building, mixed with a subtle political savvy, allowed to develop high-performing teams. Proven experience working with distributed teams, including internal IS/IT shared service centres, nearshore and offshore resources.OPERATIONAL EXCELLENCE: Experience in implementing IT governance and service delivery models (using ITIL disciplines) at multi-sites level. Management of customer expectations through leadership and operational relationships. Definition and management of SLA’s with suppliers and internal customers.