VERONIQUE GELARD

DAS-Diploma of Advanced Studies in Management of Clinical TrialsHôpitaux Universitaires de Genèveoctobre 2012 – Aujourd'hui (10 mois)Région de Genève, SuisseAcquisition of the theoretical and practical understanding of how Good Clinical Practice (GCP) principles are shaping each step of a Clinical Trial, including study design, trial management and conduct as well as data management and analysis.Manager of the Customer Service/Medical Information Response CenterLilly Export S.A2005 – janvier 2013 (8 ans)Région de Genève, SuisseExtensive experience of managing people in a demanding customer service. Continuous service improvement and project management.Customer Service CoordinatorEli Lilly Export SAnovembre 2001 – 2004 (3 ans)Région de Genève, SuisseAcquisition of complex scientific content of 2 marketed products in Cardiology and Intensive Care Unit to provide Medical Information responses in English and French to questions from 16 European countries’ Healthcare Professionals.Specialty Services SupervisorCovance CLSmai 1998 – octobre 2001 (3 ans 6 mois)Région de Genève, SuisseImplementation and development of the Patient Information Monitoring Services department within the Geneva office in collaboration with our US headquarter. Management of a team of 5 persons.Senior Assistant in Quality Assurance Department mars 1994 – avril 1998 (4 ans 2 mois)Région de Genève, SuisseConduct of internal audits in the laboratory (CAP accreditation); Writing audits reports and follow up for corrective actions.Participation in sponsor’s audit; responsible for lab data archives and SOPs documentation.Technician and Chief Technician for Pulmonary/Pharmacology/Asthma Research UnitRCC1986 – 1994 (8 ans)Région de Genève, SuisseSet up of the entire laboratory in collaboration with the company headquarter.Responsible for the entire testings’ schedule: from animal orders till the final data analysis.FormationUniversity of GenevaDAS Certificate of Advanced Studies in Management of Clinical Trials, Clinical Trials - Good Clinical Practice- Quality Processes2012 – 2013Ecole La Martinière LyonBachelor Lab. tech, Biologie1972 – 1975